Team Behaviours Workshop: TKI Conflict Modes

The Thomas-Kilmann Conflict Mode Instrument (TKI) identifies five distinct conflict styles and provides teams with a system for conflict management.

By helping team members understand their default approach to conflict, it empowers them to select an approach based on the situation and their skill rather than just their habit.

The good news is that it’s very easy for teams to use!

Conflict in a team is unavoidable (and expensive); some estimates say that employees can spend as much as 3 hours a week dealing with the issues it generates. The powerful TKI tool can minimise these negative issues and even change them into positive outcomes for your team.

Following this TKI workshop, conflict will become more constructive and value adding, producing more effective working relationships between colleagues AND better results.

By quickly identifying a conflict resolution style and learning how and when to use each of the styles – not just relying on the one that comes naturally to them, conflict can be re-framed and defused producing more productive outcomes, a happier and more productive working environment.

The Pre-Workshop

Following an initial 15-minute online survey, individuals receive a report on their typical uses of the five ‘conflict handling modes’:

  • Competing
  • Accommodating
  • Avoiding
  • Collaborating
  • Compromising

What does the TKI measure? 

The TKI measures preferences for five different styles of handling conflict, called conflict modes, which are described along two dimensions: assertiveness, or the extent to which a person tries to satisfy their own concerns; and cooperativeness, or the extent to which they try to satisfy the concerns of another person.

  • No prior knowledge or expertise necessary; suitable for line managers and team members as well as L&D professionals
  • Fast and accessible – simple to apply, easy to understand
  • An efficient and economic in-house solution, saving time and money
  • Immediate, actionable results that transform potentially damaging conflict to foster constructive difference
  • Increases productivity by reducing wasted time and preventing damage to working relationships
  • Avoids the costly legal repercussions of workplace conflict
  • Wide application – can be used for teams and individuals alike

TKI – Key Features

  • Full & Half Day Workshops Available
  • Delivers results you can trust, with a raft of research backing up its conflict-management potential
  • Measures individuals’ and groups’ approaches to conflict against five conflict handling modes
  • Identifies preferred responses to conflict and how this affects conflict outcomes
  • Provides specific tactics for conflict resolution
  • Creates a positive and constructive environment, for teams and individuals alike

When to use the TKI Profile and Interpretive Report

  • Conflict management
  • Effective decision-making
  • Interpersonal skills development
  • Influencing and negotiating skills development
  • Team development
  • Line manager coaching
  • Executive coaching

What would a high-performing, fully aligned team do for your Organisation’s bottom line?

Underpinned by MBTI – empower your team to overcome their performance challenges and smash their targets in 3 steps with our Team Performance Accelerator:

Team Performance Accelerator

Get in touch now to build a high performance team with a clear plan for success.

More Information


0.5-1 day


“Thanks a lot for a great team building session. We will definitely have you back when doing team building activities in the Munich office.

Mark Channing | Marketing Manager | Lego

Professional, knowledgeable and friendly team to work with from beginning to end. Thank you for making our day a great success!
Caroline Greenfield | Aramco Overseas
You actually listened to the criteria I asked and followed up with a call to discuss options, out of 4 contacted no other company did that.
Michelle Duberry | Galliford Try
Really enjoyed working with Jon, Ruth and the team, exceptional customer service and support, would definitely work with you again.
Nicola Newman | The AA
Great day had a wonderful time thank you to all the team for making it such a successful event with many happy memories.
Mark Hoggard | Depuy J&J
Very professional and engaging company to work with. Great ideas and energy on the day resulted in some excellent staff feedback.
Jenny James | RoSPA
Just a big thank you again for a brilliant date. So well organised from start to finish and the team on the day were all amazing. Everyone had a great time and the feedback has been brilliant.
Laura Heaton | Hazlewoods
We have had lots of positive feedback from many members of staff. They really enjoyed all the activities and felt that it allowed them to have fun and to get to know colleagues better. Thank you!
Sonia Johnson | Bracknell Forest CC
Brilliant facilitation, really understood our needs and worked with us to create something amazing. Feedback from staff has been really positive. They were engaged, and it really did support us in our messaging. Thank you!
Clare Salerno | Saints FC
Many thanks to Neil and Ruth for leading our virtual team building exercise... Many laughs were had while scrambling to collect the twenty items...!!! The Murder Mystery was my favourite and my team winning was the icing on the cake. The Haka showed how uncoordinated we are but the laughs ...just proves what an enjoyable experience we all had.
Suzanne Mitchell | Beckton, Dickinson & Co
Our team really enjoyed the event - they are already asking when we can do another!
Karen Wilson, | Zhero
EML delivered a great virtual training afternoon for our new Graduates, Undergraduates & Apprentices. Everyone found it to be a fun and engaging afternoon.
Victoria Goodwin | Croudace Homes
Thanks for organising and facilitating our online Christmas social. I've had some great feedback from the participants and it was lovely to do something together even though we couldn't meet face to face.
Michelle Hammersley | GKN Aerospace
Great fun had by all. Both inclusive and engaging. We will be looking to use EML again next year.
John Williams | ECCTIS

EML Team | Unit 5, 130 Worcester Road, Droitwich, Worcestershire WR9 8AN UK | UK Company Reg. 04447878 | © 2023