TKI – Thomas-Kilmann Conflict Mode Instrument

The TKI questionnaire identifies five distinct conflict styles and provides teams with a system for conflict management.

By helping team members understand their default approach to conflict, it empowers them to select an approach based on the situation and their skill rather than just their habit.

The good news is that it’s very easy for teams to use!

Conflict in a team is unavoidable (and expensive); some estimates say that employees can spend as much as 3 hours a week dealing with the issues it generates. The powerful TKI tool can minimise these negative issues and even change them into positive outcomes for your team.

Following this TKI workshop, conflict will become more constructive and value adding, producing more effective working relationships between colleagues AND better results.

By quickly identifying a conflict resolution style and learning how and when to use each of the styles – not just relying on the one that comes naturally to them, conflict can be re-framed and defused producing more productive outcomes, a happier and more productive working environment.

The Pre-Workshop

Following an initial 15-minute online survey, individuals receive a report on their typical uses of the five ‘conflict handling modes’:

• Competing
• Accommodating
• Avoiding
• Collaborating
• Compromising

What does the TKI measure? 

The TKI measures preferences for five different styles of handling conflict, called conflict modes, which are described along two dimensions: assertiveness, or the extent to which a person tries to satisfy their own concerns; and cooperativeness, or the extent to which they try to satisfy the concerns of another person.

• No prior knowledge or expertise necessary; suitable for line managers and team members as well as L&D professionals
• Fast and accessible – simple to apply, easy to understand
• An efficient and economic in-house solution, saving time and money
• Immediate, actionable results that transform potentially damaging conflict to foster constructive difference
• Increases productivity by reducing wasted time and preventing damage to working relationships
• Avoids the costly legal repercussions of workplace conflict
• Wide application – can be used for teams and individuals alike

TKI – Key Features

• Full & Half Day Workshops Available
• Delivers results you can trust, with a raft of research backing up its conflict-management potential
• Measures individuals’ and groups’ approaches to conflict against five conflict handling modes
• Identifies preferred responses to conflict and how this affects conflict outcomes
• Provides specific tactics for conflict resolution
• Creates a positive and constructive environment, for teams and individuals alike

When to use the TKI Profile and Interpretive Report

• Conflict management
• Effective decision-making
• Interpersonal skills development
• Influencing and negotiating skills development
• Team development
• Line manager coaching
• Executive coaching

Interested in booking a TKI – Thomas-Kilmann Conflict Mode Instrument Workshop? Contact us today on +44 (0)1905 330660 to chat about your needs.